Client Feedback Questionnaire

Our aim is to offer quality legal advice together with the highest standards of professional service in a friendly, accessible and cost-effective manner. We are constantly striving to maintain and improve our standards and it would be extremely helpful if you could spend a few minutes completing this form. Thank you.

Q1. How satisfied were you with our overall level of service?

Q2. Did we give you information/advice that was easy to understand?

Q3. How informative did you find our staff?

Q4. How well did we keep you up-to-date with progress?

Q5. How well did we listen to what you had to say?

Q6. Did we treat you fairly at all times?

Q7. Would you recommend us to someone else if they needed legal help or advice?

Q8. Was the result of your case better, worse or the same as we had advised you?

Q9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Q10. Do you have any further comments or suggestions that may help us to improve our level of service? Please continue on another sheet if necessary.

Do you consent to a copy of this form being sent to the Law Society Quality Conveyancing Scheme Office?

*Denotes mandatory field